{"id":1438,"date":"2025-06-22T18:53:14","date_gmt":"2025-06-23T00:53:14","guid":{"rendered":"https:\/\/ibs-consultores.com\/?page_id=1438"},"modified":"2025-06-22T18:53:20","modified_gmt":"2025-06-23T00:53:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ibs-consultores.com\/en\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<p>En&nbsp;<strong>IBS Consultants<\/strong>, nos esforzamos por brindarte servicios de consultor\u00eda, asesor\u00eda y capacitaci\u00f3n de la m\u00e1s alta calidad. Sin embargo, entendemos que en ciertos casos puedas requerir un reembolso. A continuaci\u00f3n, detallamos nuestras condiciones:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Cobertura de la pol\u00edtica<\/strong><\/h4>\n\n\n\n<p>Esta pol\u00edtica aplica exclusivamente a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Servicios pagados y no utilizados (antes de su ejecuci\u00f3n).<\/li>\n\n\n\n<li>Cancelaciones solicitadas dentro de los plazos establecidos.<\/li>\n<\/ul>\n\n\n\n<p><em>Nota<\/em>: Por la naturaleza de nuestros servicios (intangibles y personalizados),\u00a0<strong>no aplican reembolsos una vez entregados<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Solicitud de reembolso<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plazo<\/strong>: Debes solicitarlo por escrito a\u00a0<strong><a href=\"https:\/\/mailto:contacto@ibs-consultores.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">contacto@ibs-consultores.com<\/a><\/strong>\u00a0dentro de las\u00a0<strong>72 horas posteriores a la compra<\/strong>\u00a0(si el servicio no ha iniciado).<\/li>\n\n\n\n<li><strong>Proceso<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Indica el motivo de la solicitud y adjunta el comprobante de pago.<\/li>\n\n\n\n<li>Evaluaremos tu caso y te responderemos en un plazo m\u00e1ximo de\u00a0<strong>5 d\u00edas h\u00e1biles<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Causales aceptados para reembolso<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancelaci\u00f3n por parte de IBS Consultores<\/strong>: Si por causas imputables a nosotros no podemos brindar el servicio, se reembolsar\u00e1 el\u00a0<strong>100%<\/strong>.<\/li>\n\n\n\n<li><strong>Error en la compra<\/strong>: Ejemplo: pago duplicado o servicio equivocado (sujeto a verificaci\u00f3n).<\/li>\n\n\n\n<li><strong>Incumplimiento de lo acordado<\/strong>: Si el servicio no cumple con lo pactado en el contrato o propuesta inicial (<em>aplican condiciones espec\u00edficas<\/em>).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Exclusiones<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Servicios ya ejecutados<\/strong>: No aplica reembolso tras la realizaci\u00f3n de sesiones de consultor\u00eda, asesor\u00eda o capacitaci\u00f3n.<\/li>\n\n\n\n<li><strong>Cambios de opini\u00f3n<\/strong>: No se aceptan solicitudes basadas en insatisfacci\u00f3n subjetiva si el servicio se entreg\u00f3 conforme a lo acordado.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. M\u00e9todo de reembolso<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se realizar\u00e1 mediante la misma v\u00eda de pago original (transferencia, tarjeta, etc.) en un plazo de\u00a0<strong>10 d\u00edas h\u00e1biles<\/strong>\u00a0tras la aprobaci\u00f3n.<\/li>\n\n\n\n<li>Pueden aplicarse cargos por comisiones bancarias (seg\u00fan el caso).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>6. Modificaciones o reprogramaciones<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si no puedes asistir a una capacitaci\u00f3n o sesi\u00f3n programada, ofrecemos:\n<ul class=\"wp-block-list\">\n<li><strong>Reprogramaci\u00f3n sin costo<\/strong>\u00a0(hasta 2 veces).<\/li>\n\n\n\n<li><strong>Cr\u00e9dito<\/strong>\u00a0para otro servicio equivalente.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>7. Contacto<\/strong><\/h4>\n\n\n\n<p>Para resolver dudas o gestionar una solicitud, escr\u00edbenos a:<br>\ud83d\udce9&nbsp;<strong><a href=\"https:\/\/mailto:contacto@ibs-consultores.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">contacto@ibs-consultores.com<\/a><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>","protected":false},"excerpt":{"rendered":"<p>En&nbsp;IBS Consultores, nos esforzamos por brindarte servicios de consultor\u00eda, asesor\u00eda y capacitaci\u00f3n de la m\u00e1s alta calidad. Sin embargo, entendemos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-1438","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/pages\/1438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/comments?post=1438"}],"version-history":[{"count":1,"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/pages\/1438\/revisions"}],"predecessor-version":[{"id":1470,"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/pages\/1438\/revisions\/1470"}],"wp:attachment":[{"href":"https:\/\/ibs-consultores.com\/en\/wp-json\/wp\/v2\/media?parent=1438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}